Data Centre Site Lead

Job Title: Data Centre Site Lead
Location: Birmingham (B9)
Salary: Up to £55,000
Working Hours: Monday to Friday, 9:00 AM – 5:00 PM

Role Summary
As Site Lead, you will be the senior on-site presence responsible for the operational performance, technical oversight, and service excellence of our Central Birmingham data centre. This technical role bridges facilities engineering and IT operations, ensuring a high standard of availability, safety, and customer satisfaction.

Key Responsibilities

Operational Oversight

• Act as the senior on-site contact for all operational matters.
• Oversee daily tasks including system checks, maintenance coordination, and support functions.
• Ensure strict adherence to site protocols and operational processes.
• Liaise with internal teams and external contractors for service delivery.

Technical Support

• Monitor and maintain critical infrastructure systems (e.g., power, cooling, fibre and copper connectivity).
• Troubleshoot engineering and ITC-related issues, escalating when needed.
• Support IT infrastructure, cabling, and remote hands services.

Customer Service

• Serve as the escalation point for customer requests, remote hands, and cross-connects.
• Ensure delivery of high-quality customer service on-site.
• Coordinate with clients and internal service delivery teams for seamless operations.

Compliance & Reporting

• Maintain accurate logs of daily operations, incidents, and routine inspections.
• Ensure compliance with all health, safety, and security standards.
• Provide regular performance and incident reports to the Regional Data Centre Manager.

Emergency Management

• Lead the on-site response during incidents or emergencies.
• Implement contingency and escalation procedures.
• Coordinate with senior management and relevant stakeholders in real-time.

Key Requirements

• Proven experience working in a mission-critical data centre environment.
• Strong technical knowledge of M&E (Mechanical & Electrical) systems.
• Familiarity with IT infrastructure, fibre optics, and connectivity solutions.
• Demonstrated ability to work independently and proactively in an operational setting.
• Excellent leadership, organisational, and communication skills.

Skills and Competencies

• Deep understanding of data centre systems: power, cooling, networking.
• Analytical problem-solver with a hands-on, solution-oriented approach.
• Effective multitasker with strong time management.
• Confident communicator capable of liaising across technical and non-technical teams.
• Self-starter with a proactive attitude to site ownership.

Key Performance Indicators (KPIs)

• Uptime & Availability: Ensuring maximum operational availability.
• Reporting Accuracy: Timely and accurate submission of operational documentation.
• Customer Satisfaction: High satisfaction scores from on-site support services.
• Issue Resolution: Fast and effective handling of technical and operational problems.
• Compliance: Adherence to safety, security, and procedural standards.